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Looking for free chatbot platforms to build conversational experiences? What are some reliable and user-friendly options available in 2023?

Chatbots can save businesses significant amounts of money.

By automating routine tasks, they can reduce customer service costs by up to 30%.

Chatbots can handle multiple inquiries simultaneously.

Unlike human agents, they are not limited by the number of conversations they can handle at once.

Chatbot platforms like ChatGPT and Verloopio use Natural Language Processing (NLP) to understand and respond to customer inquiries.

NLP is a branch of AI that focuses on the interaction between computers and human language.

Chatbots can be customized to match a business's brand voice and style.

Chatbots can be programmed to learn from past interactions and improve their responses over time.

This is achieved through machine learning algorithms that analyze data from previous conversations.

Chatbots can be integrated with a business's existing CRM system.

This allows them to access customer data and provide personalized responses.

Chatbots can be programmed to recognize and respond to emotional cues in customer interactions.

This is achieved through the use of sentiment analysis, a technique that involves analyzing the emotional tone of a customer's input.

Chatbots can be programmed to handle complex inquiries that require accessing data from multiple sources.

This is achieved through the use of APIs, which allow chatbots to communicate with other software applications.

Chatbots can be programmed to handle transactions, such as making reservations or processing orders.

This is achieved through the use of payment gateways, which allow chatbots to securely process customer payments.

Chatbots can be programmed to initiate conversations with customers.

This is achieved through the use of proactive engagement, which involves sending personalized messages to customers based on their behavior or preferences.

Chatbots can be programmed to analyze customer data and identify trends.

This is achieved through the use of data analytics, which involves analyzing large datasets to uncover patterns and insights.

Chatbots can be programmed to learn from human agents.

This is achieved through the use of knowledge transfer, which involves analyzing the interactions between human agents and customers to identify best practices and improve the chatbot's responses.

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