The most common applications of AI in 2021 span a range of functional activities, including field services, customer care, and back office operations. AI-based enhancements of products are also becoming increasingly popular. The top use cases for AI include chatbots, virtual assistants, predictive analytics, fraud detection, and autonomous vehicles. AI is being used in various industries, such as healthcare, finance, retail, and manufacturing, to improve productivity, deliver new products, and enhance customer experiences. According to a McKinsey survey, global corporate investment in AI soared to nearly $68 billion in 2020, an increase of 40% over the previous year. The report also found that the adoption of AI continues to grow, with a full embrace of best practices critical to high performance and risk management.